Privacy Policy

At Casiku Casino, we understand that your privacy matters significantly. This comprehensive privacy policy outlines how we collect, use, protect, and manage your personal information when you visit our website or use our services. White Hat Gaming Limited, operating under Malta law with registration number C73232, maintains our registered office at 85 St John Street, Valletta, VLT1165, Malta.

Information Collection and Usage

We collect various types of information to provide you with exceptional gaming experiences. Personal data includes your name, email address, phone number, date of birth, and residential address. Financial information encompasses payment card details, banking information, and transaction histories. Technical data covers IP addresses, browser types, device information, and website usage patterns.

During registration, you provide essential details enabling account creation and verification. Our KYC requirements mandate valid passport or driver's license documentation, plus proof of address through utility bills or bank statements issued within three months. Document processing typically requires 48 hours for verification review completion.

We utilize collected information for multiple purposes including account management, transaction processing, identity verification, fraud prevention, customer support provision, and regulatory compliance. Marketing communications reach you only with explicit consent, which you can withdraw anytime through account settings or contacting our support team.

Data Protection and Security

Casiku Casino employs cutting-edge encryption technology with TLS v1.2 minimum standards on all secure pages. SSL protocols automatically encrypt personal data transmission between your device and our servers. Advanced security measures protect against unauthorized access, data breaches, and fraudulent activities.

Our dual licensing structure ensures compliance with stringent data protection standards. The UK Gambling Commission license #52894 and Malta Gaming Authority license #MGA/B2C/370/2017 require adherence to strict privacy regulations. Regular security audits verify system integrity and data protection effectiveness.

Access to personal information remains restricted to authorized personnel requiring such data for legitimate business purposes. Employee training programs emphasize data protection responsibilities and confidentiality obligations. Multi-factor authentication protects administrative access to sensitive systems.

Cookie Policy and Tracking

Our website uses cookies to enhance user experience and provide personalized services. Essential cookies enable basic website functionality including secure login, account access, and transaction processing. Performance cookies help us understand website usage patterns and improve service quality.

Functional cookies remember your preferences such as language selection, game favorites, and display settings. Marketing cookies track your interests to deliver relevant promotional content and advertisements. You can manage cookie preferences through browser settings, though disabling certain cookies may limit website functionality.

Third-party cookies from our software providers including NetEnt, Microgaming, Play'n GO, Evolution Gaming, and Pragmatic Play may collect usage data for game optimization and fraud prevention purposes. These providers maintain their own privacy policies governing cookie usage.

Information Sharing and Disclosure

We never sell personal information to third parties for marketing purposes. Information sharing occurs only under specific circumstances including regulatory compliance, legal obligations, fraud prevention, and service provision. Licensed payment processors handle financial transactions while maintaining strict confidentiality standards.

Regulatory authorities may request player information for compliance monitoring and investigation purposes. We cooperate fully with UK Gambling Commission and Malta Gaming Authority inquiries while protecting your privacy rights. Law enforcement agencies receive information only when legally required through proper channels.

Software providers receive limited data necessary for game provision and technical support. Our GamCare partnership involves sharing anonymized data for responsible gambling research and player protection initiatives. All third-party relationships include contractual privacy protection clauses.

Data Retention and Deletion

Personal information retention periods vary based on data types and regulatory requirements. Account information remains active during your relationship with us and for five years following account closure. Financial records are retained for seven years to comply with anti-money laundering regulations.

Marketing preferences and communication records are kept until you withdraw consent or close your account. Technical data including IP addresses and device information is typically retained for two years. Game history and transaction records remain available for regulatory audit purposes.

You can request account deletion by contacting our support team at [email protected]. Account closure triggers data deletion procedures following regulatory retention requirements. Some information may remain in backup systems for limited periods before permanent deletion.

Your Privacy Rights

Under applicable data protection laws, you possess several important rights regarding personal information. Access rights allow you to request copies of data we hold about you. Rectification rights enable correction of inaccurate or incomplete information.

Erasure rights permit deletion requests under specific circumstances including consent withdrawal or processing objections. Portability rights allow data transfer to other service providers in machine-readable formats. Restriction rights enable processing limitations for disputed or unlawfully processed data.

Objection rights cover marketing communications and certain processing activities. Automated decision-making rights protect against solely automated processing affecting you significantly. Contact our privacy team at [email protected] to exercise any of these rights.

International Data Transfers

Our operations may involve transferring personal data outside your country of residence. All international transfers comply with applicable data protection laws including adequate protection measures. European Economic Area residents benefit from GDPR protection standards regardless of processing locations.

Software providers and payment processors may process data in various jurisdictions while maintaining equivalent protection standards. Contractual safeguards ensure appropriate security measures regardless of processing locations. Regular compliance reviews verify ongoing protection adequacy.

Age Verification and Minor Protection

Casiku Casino services are strictly limited to individuals aged 18 years or older. Age verification procedures prevent underage access to gambling services. Parental controls and monitoring software help parents restrict children's access to gambling websites.

Discovered underage accounts are immediately suspended with funds returned to depositing sources. We cooperate with organizations promoting child protection online and supporting responsible gambling initiatives. Educational resources help parents understand online gambling risks and protection measures.

Responsible Gambling Privacy

Our responsible gambling tools including deposit limits, time-out options, self-exclusion, and account closure maintain strict confidentiality. Self-exclusion requests are processed promptly while protecting your privacy throughout the process. Support resources remain available without compromising personal information security.

Gambling behavior analysis helps identify potential problem gambling patterns while maintaining data anonymity where possible. Professional counseling referrals respect your privacy preferences and confidentiality requirements. Account restrictions and monitoring activities follow established privacy protocols.

Communication Preferences

We respect your communication preferences and provide multiple opt-out mechanisms. Marketing emails include unsubscribe links enabling immediate removal from promotional lists. Account settings allow granular control over communication types and frequencies.

Essential communications including security alerts, account notifications, and regulatory updates cannot be disabled while maintaining an active account. Customer support communications occur only in response to your inquiries or service requirements. Privacy preferences are honored across all communication channels.

Policy Updates and Changes

This privacy policy may be updated periodically to reflect legal changes, service improvements, or operational modifications. Significant changes are communicated through email notifications and website announcements. Continued service usage following policy updates constitutes acceptance of revised terms.

Version dates and change summaries help you understand policy modifications. Previous policy versions remain available upon request for reference purposes. Regular reviews ensure ongoing compliance with evolving privacy regulations and industry standards.

Contact Information

Questions about this privacy policy or our data practices should be directed to our dedicated privacy team. Email inquiries can be sent to [email protected] for detailed responses within 48 hours. General support is available 24/7 through live chat or [email protected].

Account-specific privacy concerns can be addressed through [email protected] or your personal account manager for VIP members. Written correspondence can be sent to our registered office address in Malta. We are committed to addressing privacy concerns promptly and transparently.

This privacy policy was last updated on the date of website publication and remains effective until superseded by future versions. Regular compliance reviews ensure ongoing adherence to applicable privacy laws and regulations across all operational jurisdictions.